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Policies at J & Co.
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping and Delivery
What You Need to Know
We use the most cost effective way to ship your order. As you have invested in a timeless piece, we do our best to make sure it arrives protected. Our vehicles for shipping include the United Post Office, UPS, or FedEx. Customers pay for shipping which is included at the time of checkout. We ask that you allow 3 weeks for deliver from date of purchase.
Returns and Refunds
How It Works
We are glad that you chose to shop with us. If you are not satisfied with your purchase. We will gladly exchange it until you are satisfied. We do not offer refunds. All items must be returned in the original packaging, new, unused condition, and fragrance free. If the item does not meet these stipulations we will not exchange it for another item in our store. Shipping cost for exchanges will be the customers responsibilities. Exchanges must be done within 14 days for receiving the item.
Warranty at J & Co.
Our Policy
J & Co. stand behind our products. If your product breaks return it to us within 30 days of purchase and we will repair it at no cost.
Privacy at J & Co.
All about Information Security
J & Co. feel that our customers privacy is of the utmost importance to our business. We store name, email addresses and phone numbers to remain in contact with our customers. We do not sell our customers information to any other company. We use a third -party banking system to verify payment and once the transaction is complete the data is not store in our system.